The answers to common questions we get are listed below. If your question is not answered here, or you have some feedback about our apps, please send us an email.
Is Soulver compatible with 10.11 El Capitan?
Soulver isn't opening after the latest update (Mac App Store version)
Sorry about that. Deleting and reinstalling from the 'Purchased' tab in the Mac App Store should fix the problem
Do you still have older versions of Soulver available?
The latest version of Soulver requires at least 10.8 Mountain Lion, however you can still download older versions using these links:
- Soulver 1.4 (10.4 Tiger compatible)
- Soulver 2.1.6 (10.5 Leopard & PPC compatible)
- Soulver 2.4.7 (10.6 Snow Leopard & 32-bit Intel compatible)
- Soulver 2.5.2 (10.7 Lion & 32-bit Intel compatible)
Does Soulver support date & time calculations?
Soulver can do calculations with units of time, however it does not currently support the full range of date & time calculations that you might want to do. It's something we're working on.
The insert previous answer keystroke (⌘-\) isn't working in Soulver for Mac.
You probably have the handy app 1Password installed, which uses this keystroke system wide for filling in logins. You can either change this keystroke in 1Password's preferences (under "Logins"), or change Soulver's insert previous answer keystroke by going to System Preferences → Keyboard → Keyboard Shortcuts → Application Shortcuts.
Does Soulver support iCloud for syncing documents?
Yes, but only versions of Soulver purchased through the Mac or iTunes App Stores.
Does Soulver for iPhone support any custom URL schemes, for use in an app like Launch Center Pro?
Yes, there are actions to open Soulver, & also to create a new document (with an optional title or text). Learn about how to use them here.
Can I try your software before buying it?
All our apps are "shareware", which means you can try them out before purchasing to see if they meet your needs. Before you purchase the app, it is limited in some way. For example, Picturesque puts a watermark on a saved image. A serial number that you will receive after buying the app will remove this limitation.
I don't like PayPal. Do you have any alternate payment options?
Yes, we also accept credit card payments through FastSpring. There is a link on the right side of the purchase page. Or you can purchase through the App Store.
Do you charge for upgrades?
Very major updates (eg. from 1.0 to 2.0) usually require an upgrade license. It's always significantly cheaper than buying a new license. Other updates are free (eg 1.1 to 1.2).
If you purchased an app from us directly within a month of a major release, you will receive a free upgrade code automatically by email.
Will I get a DVD with my purchase shipped to me?
No, our products are distributed online.
The App Store:
Will I also get a serial number if I purchase your app from the App Store?
No, a serial number is not necessary as you can download the full version of the app directly from the App Store.
Are there any difference between the App Store version of one of your apps, and the version downloaded from you directly?
App Store versions do not require a serial number, and iCloud syncing is only available in the App Store distributed version of Soulver (Apple's policy).
I've purchased one of your apps, but I still have not received my serial number.
You should receive your serial number within a minute of purchasing. If you didn't, try checking your spam folder first, as sometimes automated emails can end up there.
If we don't reply within 24 hours, try emailing us from a different email address.